Contact Us

If you have any questions, concerns, comments or special requests, feel free to contact us. 

by email: info@brewerscrap.com

by phone: 519-835-4006

brewersCRAP Shop Mission, Vision and Values

At brewersCRAP we strive to make every bag the highest quality and build to last. 

It is our goal to make interesting, innovative and useful items that will people will want to use. 

We value our customers and will ship items as quickly as possible.

simpson

Payment

Payment is due when you make the Etsy purchase. I accept Paypal or money order. If you wish to pay with money order, I'll ship item as soon as I receive the money order. Please convo for mailing address.

Shipping

All orders are shipped from Guelph, Ontario, Canada via Canada Post Ground, unless otherwise requested.

Shipping upgrades are available as separate listings to add to your order! See them all in the Shipping Upgrades section of my shop.

Order to Ship Time:
I have most of my items on hand and can ship the next business day however, some items are made to order and will be shipped within three business days. Let me know if you have a special date in mind!

Packing:
All shipments are packed in a heavy duty brown envelope. Included with your purchase will be a some surprise extras... you may receive beer coasters OR a strip of labels OR ???

duffel

Shipping Addresses:
I will ship to the address that appears on the Etsy transaction UNLESS you notify me. If you provide the wrong address, I will not be able to offer a refund when the item goes missing.

North American Shipping:
All orders are shipped via Canada Post ground. This normally takes 2-5 business days within Canada and 2-3 weeks to the USA.

International Shipping:
International items are shipped Canada Post International Mail, which normally takes 8 to 16 days, but can take 6-8 weeks. Please be patient!

Buyers are responsible for all customs fees, taxes, tariffs, or receiving fees incurred and are responsible for knowing and abiding by any import restrictions to their country from the Canada.

Refunds and Exchanges

Not happy with my CRAP? Please contact me as soon as possible so I can fix it.

Refunds for items will be provided unconditionally for purchases if you cancel the transaction before the item ships.

Refunds for shipped items will be granted if:

  • You return the item with its packaging in like-new condition within 2 weeks.
  • The item is damaged during shipping and you return it or send me a picture of the damaged item.
  • The item is hopelessly lost in the mail, despite the correct address and other info.

Additional Policies and FAQs

Customs are excepted and encouraged. I love working with innovative ideas and custom needs.

Wholesale and Custom CRAP

I do wholesale brewersCRAP and can custom label with your logo. Please contact me at info@brewerscrap.com for more information.

 

roundofbeers

 

 roundofwine